Network/Desktop Support

PC Support
Is your virus protection up to date? Do you stay on top of Windows updates? Are all of your computers on the same operating system? What does that blue screen mean?

E3 Technologies understands that technology is only valuable if it works and that it can hinder your productivity and profitability if it doesn’t. We can assist you with all aspects of desktop support including:

PC set-up, configuration and trouble-shooting
Operating System and Software updates and patches
Anti-virus installation, configuration and scheduling
Printer installation and configuration
Email client configuration and management
Business-specific software: Installation, configuration, trouble-shooting
Hardware and software inventory and documentation
Procurement of Equipment: PC’s, printers, scanners, etc.
User training and support
On-going maintenance and upgrades

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Network Services
Do you have a network? Is it secure? Are your printers part of that network? How about file sharing? Do your people share applications across the network? Do you want to connect from home?

Networking the PCs in your office through the use of a Peer-to-peer network or a Server-based network can increase productivity and security while reducing operational costs. E3 Technologies can help you optimize your network and make it a productive tool.

E3 Technologies’ areas of expertise include the following:

Wireless network configuration
Server Maintenance & Upgrades
IT assessments, Network and System planning
Internet Connectivity including firewall and VPN set-up
Network Infrastructure: Switches, Hubs, and Premise Wiring, Facility Moves
Network Server Maintenance and Upgrades
Server Set-up and configuration
Printer and other peripheral installation and configuration
Management of server performance and back-ups
Disaster recovery plans
Procurement of equipment: servers, firewalls, switches, hubs
Firewall security, security patches
User administration and security

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Facility Moves/Premise Wiring
Your company is growing and needs new office space. You have someone lined up to move your furniture, filing cabinets and boxes. Who will you entrust to move your computers and servers? Who is going to run the data lines and phone lines and connect your computers and phone system?

Moving can be disruptive to your business. E3 Technologies can help you to safely and efficiently move your network and phone system from the old location to the new location.

Premise wiring including data lines and phone lines
Coordination with telephone companies and building owners
Back-up of current data from PCs and Servers previous to move
Network tear-down and set-up
Transport of PCs and Network equipment
Phone system and voice mail configuration and testing

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Internet Connectivity
Is email an option anymore? Are you still using yourname@aol.com? How much of your business research do you do on the Web? Would you like to be able to connect to the office from home or when traveling?

Whether you’re opening a new business or just interested in bringing an existing business into the Internet era, E3 Technologies can help.

For new business owners E3 Technologies can work with you to:

Evaluate your business needs and create a technology plan
Recommend service providers, hardware and software that you’ll need to get your business connected.
Coordinate with telephone companies and Internet Service Providers
If you’re a more mature Internet user, we can work with you to expand your current initiatives to include additional levels of security
Install firewalls
Set- up Virtual Private Networks (VPNs) to connect multiple locations.

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Preventative Maintenance/Pro-Active Support
E3 Technologies offers a variety of network support services to meet all of your networking and desktop support needs.

ePro
For a low monthly rate ePro provides the highest level of support, best response times and value. It includes the proactive Monthly Health Check which is a standardized approach to inspecting the network, making required adjustments, insuring virus protection and Windows updates are current and recommending future modifications as required. For issues that fall outside of the Monthly Health Check we are available as needed at our lowest hourly rate for Network Support. See the service comparison chart.

eBlock
A prepaid service which provides you with a block of hours of network support to address system upgrades, desktop implementation and support, software installation, server reconfiguration, adding of printers, installation of new PCs, hardware and software procurement and more.

eChoice
Network support from E3 Technologies on an “as-needed” basis.

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